Support Guide
Jio Customer Care Number (2026)
Updated for 2026 · Cross-checked against Jio’s official help pages
If you’re a Reliance Jio user looking for the Jio customer care number, the good news is Jio keeps this simple: one number if you’re calling from a Jio SIM, another if you’re not, and a separate line for JioFiber and JioAirFiber. Whether you’re dealing with a billing question, a network issue, a SIM activation problem, or want to lodge a complaint, this page lists every verified way to reach Jio support — phone, WhatsApp, live chat, and escalation — along with office hours and what to expect from each channel.
Jio Customer Care Number
| Customer Care Number (Jio SIM) | 199 |
|---|---|
| Customer Care Number (Any Phone) | 1800-889-9999 |
| Complaints / Technical Helpline | 198 |
| JioFiber / JioAirFiber Support | 1800-896-9999 |
| [email protected] | |
| Website | jio.com |
Toll-Free Number
Both 199 (from a Jio SIM) and 1800-889-9999 (from any network, including landlines) are toll-free and available 24/7 — no call charges apply either way.
Email Support
| Email Address | [email protected] |
|---|---|
| Response Time | Typically within 24–48 hours |
| Best Use Case | Detailed complaints, billing disputes, document-heavy queries |
For anything urgent — a network outage or an activation issue — phone or the MyJio app will get you a faster response than email.
Office Address
Reliance Jio Infocomm Limited
Reliance Corporate Park, Ghansoli,
Navi Mumbai, Maharashtra
PIN: 400701
View on Google Maps →WhatsApp Number
| General Jio Support | 70007 70007 |
|---|---|
| JioFiber / JioAirFiber Support | 70005 70005 |
Save the number and message “Hi” to start — the WhatsApp assistant handles plan queries, recharge status, and basic troubleshooting without needing a call.
Working Hours
| Day | Time |
|---|---|
| Monday – Sunday (phone helpline) | 24 hours |
| Retail store hours (varies by outlet) | 10 AM – 8 PM |
The phone helplines run 24/7. Physical Jio stores follow local retail hours, which vary slightly by location — check the store locator on the Jio website or app before visiting.
Complaint Process
- Call 199 (Jio SIM) or 198 for a dedicated complaint line, or raise a ticket through the MyJio app under Help > Register a Complaint.
- You’ll receive a complaint/reference number — save it for follow-up.
- Most complaints are resolved within 24–72 hours depending on the issue type.
- If unresolved past that window, call back quoting the reference number and ask for escalation to a senior support representative.
- For complaints that remain unresolved, Jio’s nodal officer and appellate authority contacts are listed on the official Jio website under Grievance Redressal.
Live Chat
- Website Chat: Available at jio.com via the live chat widget.
- App Support: Open the MyJio app → Help → Chat with Us for real-time assistance, complaint tracking, and FAQs.
FAQs
What is the Jio customer care number?
Dial 199 from any Jio SIM, or 1800-889-9999 from any phone, including landlines and other networks. Both are toll-free and available 24/7.
Is there a toll-free number for Jio?
Yes — 1800-889-9999 works toll-free from any phone, and 199 is toll-free from a Jio SIM.
How can I contact Jio customer care?
By phone (199 or 1800-889-9999), live chat on the MyJio app or website, WhatsApp (70007 70007), or email ([email protected]).
What is the support email?
[email protected], with responses typically arriving within 24–48 hours.
Is customer support available 24×7?
Yes, the phone helplines operate 24 hours a day, every day.
How can I file a complaint?
Call 198 or 199, or use “Register a Complaint” in the MyJio app. You’ll get a reference number to track and, if needed, escalate.
What are the office timings?
Phone support runs 24/7. Retail stores generally operate 10 AM–8 PM, though this varies by outlet.
Is WhatsApp support available?
Yes — message 70007 70007 for general support, or 70005 70005 for JioFiber/JioAirFiber.
How long does it take to receive a reply?
Phone and chat are typically real-time. Email responses usually arrive within 24–48 hours.
Where is the head office?
Reliance Corporate Park, Ghansoli, Navi Mumbai, Maharashtra – 400701.