Support Guide
Airtel Customer Care Number (2026)
Updated for 2026 · Cross-checked against Airtel’s official help pages
Airtel splits its support by service and by whether you’re calling from an Airtel number or not, which trips people up more than it should. This page lays out every verified Airtel customer care number in one place — prepaid and postpaid, DTH, broadband, Payments Bank, and international roaming — along with toll-free options, WhatsApp support, and the complaint escalation path, so you don’t have to dig through five different Airtel help pages to find the right line.
Airtel Customer Care Number
| Customer Care Number (Airtel Mobile) | 121 (₹0.50/3 min for agent access) |
|---|---|
| Customer Care Number (Non-Airtel / Landline) | 9810012345 |
| Complaints Helpline | 198 (Toll-Free) |
| International Roaming Support | +91-9910099100 (Toll-Free, also on WhatsApp) |
| Website | airtel.in |
Toll-Free Number
198 is Airtel’s toll-free number for lodging complaints from any phone. 9810012345 is also free to call for general and broadband support if you’re not using an Airtel number. The international support line, +91-9910099100, is toll-free for subscribers travelling abroad.
Other Airtel Services
| Airtel DTH (Airtel Mobile) | 121 |
|---|---|
| Airtel DTH (Non-Airtel Mobile) | 1800-103-6065 |
| Airtel Payments Bank (Airtel Subscribers) | 400 |
| Airtel Payments Bank (Others) | 8800688006 |
| Airtel Business Toll-Free Services | Custom 1800-series numbers via Airtel Business |
Email & App Support
Airtel steers most support toward the Airtel Thanks app rather than email, since it’s linked directly to your account and can resolve billing, recharge, and plan issues in real time. For account-specific written queries, use the “Contact Us” form on airtel.in, which routes to the right team based on your service (mobile, DTH, broadband, or Payments Bank).
Head Office Address
Bharti Airtel Limited
Bharti Crescent, 1, Nelson Mandela Road,
Vasant Kunj, Phase II, New Delhi
PIN: 110070
View on Google Maps →Working Hours
| Day | Time |
|---|---|
| Monday – Sunday (phone helplines & app) | 24 hours |
| Retail store hours (varies by outlet) | 10 AM – 8 PM |
Phone and app support run 24/7 across services. Airtel retail stores follow local hours that vary by location — check the store locator on the Airtel app or website before visiting.
Complaint Process
- Call 198 (toll-free) or raise a complaint directly through the Airtel Thanks app under Help.
- You’ll receive a complaint reference number — keep it for follow-up.
- Most billing, network, and provisioning complaints are resolved within a few days.
- If unresolved, call back with the reference number and ask for escalation to a senior executive.
- Airtel’s nodal officer and appellate authority contacts for unresolved grievances are published on the official Airtel website under Grievance Redressal.
Live Chat
- Website Chat: Available at airtel.in via the support chat widget.
- App Support: Open the Airtel Thanks app → Help → Chat for real-time assistance and complaint tracking.
- Social Media: Airtel’s official X and Facebook accounts respond to public queries and complaints, though this channel is informal.
FAQs
What is the Airtel customer care number?
Dial 121 from your Airtel mobile for general queries and recharge, or 9810012345 from any other number. For complaints, dial 198, which is toll-free.
Is there a toll-free number for Airtel?
Yes — 198 is toll-free for complaints from any number, and 9810012345 is also free to call for non-Airtel users.
How can I contact Airtel customer care?
By phone (121 or 9810012345), the Airtel Thanks app, live chat on airtel.in, or social media for informal support.
Is Airtel customer care available 24×7?
Yes, the main helpline numbers and the Airtel Thanks app operate around the clock.
What number should I call while travelling abroad?
+91-9910099100, Airtel’s international toll-free number, available 24/7 by call or WhatsApp.
Is there a separate number for Airtel DTH?
Yes — dial 121 from an Airtel mobile, or 1800-103-6065 from a non-Airtel mobile.
How do I contact Airtel Payments Bank?
Airtel subscribers can dial 400; non-Airtel users can call 8800688006.
Where is the Airtel head office?
Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110070.
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